Terms of service

This website is operated by Onlee You. Throughout the site, the terms “we”, “us” and “our” refer to Onlee You. Onlee You offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation browsers, customers, merchants, and contributors of content. Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions, then you may not access the website or use any services. Any new features or tools added to the store will also be subject to these Terms. We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the website constitutes acceptance of those changes. Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services.

1 - ONLINE STORE TERMS

  • By agreeing to these Terms, you confirm that you are at least the age of majority in your country, or you have given consent for minors under your care to use this site. You may not use our products for any illegal or unauthorized purpose or violate any laws in your jurisdiction. 
  • You must not transmit any harmful code, viruses, or destructive elements. 
  • Violation of any Terms will result in termination of your access to our services. 

2 - GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone at any time for any reason. 
  • Your content (excluding payment information) may be transferred across networks and adapted to technical requirements. Payment information is always encrypted. 
  • You agree not to copy, reproduce, resell, or exploit any part of the service without written permission from us. 
  • Headings are for convenience only and do not affect the Terms.

3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

  • We are not responsible if information on this site is not accurate, complete, or current. 
  • The content is provided for general information only and should not be relied upon solely. Any reliance is at your own risk. 
  • We reserve the right to modify content at any time without obligation to update it. 

4 - MODIFICATIONS TO THE SERVICE AND PRICES

  • Prices for our products may change without notice. 
  • We reserve the right to modify or discontinue the service at any time without notice. 
  • We are not liable for any modification, price change, or discontinuation. 

5 - PRODUCTS OR SERVICES

  • Our products, including handmade skincare soaps, are available online and may have limited quantities. 
  • We aim to display product details accurately, but we cannot guarantee exact color display on your device. 
  • We reserve the right to limit sales by person, region, or order quantity. 
  • All products are for external use only. Results may vary depending on skin type. A patch test is recommended before use. 
  • Returns or exchanges are subject to our Return and Exchange Policy.

6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

  • We reserve the right to refuse or cancel any order. 
  • You agree to provide accurate and updated account and purchase information. 
  • We may limit or cancel orders that appear to be placed by resellers or distributors. 
  • For more details, please review our Return and Exchange Policy.

7 - OPTIONAL TOOLS

  • We may provide access to third-party tools “as is” without warranties or control. 
  • Your use of such tools is entirely at your own risk. 
  • Future features and tools will also be subject to these Terms. 

8 - THIRD-PARTY LINKS

  • Our site may include links to third-party websites. 
  • We are not responsible for their content, accuracy, or policies. 
  • Any issues regarding third-party products should be directed to them. 

9 - USER COMMENTS AND FEEDBACK

  • If you send us suggestions, feedback, or other submissions, you agree that we may use them without restriction. 
  • We are not obligated to maintain comments in confidence, provide compensation, or respond to them. 
  • You agree that your comments will not violate any rights of third parties or contain unlawful, abusive, or harmful content. 

10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. 

11 - ERRORS, INACCURACIES AND OMISSIONS

  • There may be occasional errors related to product descriptions, pricing, or availability. 
  • We reserve the right to correct any errors and update information or cancel orders if necessary. 

SECTION 12 - PROHIBITED USES

You are prohibited from using the site or its content: 

  • For any unlawful purpose 
  • To violate any laws or regulations 
  • To infringe intellectual property rights 
  • To spread malware or harmful code
  • To collect or misuse personal data

Violation of these Terms may result in termination of your access to our services. 

SECTION 13 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

  • We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. 
  • We do not guarantee that the results obtained from using our products or services will always meet your expectations, as outcomes may vary depending on individual use and skin type. 
  • All products and services provided through our website are offered “as is” and “as available” without any warranties, whether express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. 
  • In no case shall Onlee You, our team members, affiliates, partners, or service providers be liable for any injury, allergic reaction, loss, claim, or any direct, indirect, incidental, or consequential damages arising from the use of our products or services. 
  • Customers are strongly advised to perform a patch test before using any skincare product. Use of our products is entirely at your own risk. 

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Onlee You and our affiliates, partners, employees, and service providers from any claim, demand, or damages, including reasonable legal fees, arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party. 
This includes any misuse of our website, services, or products. 

SECTION 15 - SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable under applicable law, such provision shall still be enforced to the fullest extent permitted. 
The unenforceable portion shall be considered separated from these Terms, and such determination shall not affect the validity and enforceability of the remaining provisions. 

SECTION 16 - TERMINATION

  • These Terms of Service remain effective unless and until terminated by either you or us. 
  • You may terminate this agreement at any time by discontinuing use of our website and services. 
  • We reserve the right to terminate or suspend your access to our services at any time without notice if we believe you have violated any part of these Terms. 
  • Any obligations or liabilities incurred prior to termination shall survive the termination of this agreement. 

SECTION 17 - ENTIRE AGREEMENT

  • These Terms of Service, along with any policies or guidelines posted on our website, constitute the entire agreement between you and Onlee You regarding your use of our services. 
  • They replace any prior agreements, communications, or understandings, whether written or verbal. 
  • Any ambiguities in the interpretation of these Terms shall not be interpreted against the drafting party. 

SECTION 18 - GOVERNING LAW

  • These Terms of Service and any separate agreements whereby we provide you services shall be governed by and interpreted in accordance with the laws of Pakistan. 
  • You agree that any disputes arising under these Terms shall be subject to the jurisdiction of the appropriate courts of that region. 

SECTION 19 - CHANGES TO TERMS OF SERVICE

  • We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting updates on our website. 
  • It is your responsibility to review this page periodically for any changes. 
  • Your continued use of or access to our website or services after any changes have been posted constitutes your acceptance of those changes. 

SECTION 20 - CONTACT INFORMATION

If you have any questions regarding these Terms of Service, you may contact us using the details below: 
Brand Name: Onlee You 
Email Address: onleeyou.com@gmail.com
We aim to respond to all queries within a reasonable time and assist you with any concerns regarding our products or services.